💕 SHOP WITH LOVE ANGEL — FAQs

Welcome, lovely! 💗

We’re so happy you’re here! Whether you’re joining us for your first TikTok Live or you’re already part of our little fashion community, we want shopping with us to be fun, easy, and enjoyable.

Here’s everything you need to know about shopping, payments, postage, and returns. If you ever need a hand, just reach out — we’re always happy to help!

🛍️ BUYING

How do I shop during TikTok Live?

Shopping with us is easy and fun! Simply join our TikTok Live at @shopwloveangel and keep an eye out for your favourite pieces.

When you see something you love:

1. Wait for us to share the item's unique code.

2. Comment MINE + the item code + your size in the live chat. If it’s free size, you can skip the size. For example: mine stripes medium, 35.

3. The first person to successfully claim an item gets it, so be quick if something catches your eye!

4. Take a screenshot of the live screen showing your claimed item.

5. Comment SSD (screenshot done) in the live chat, then send us your screenshot through TikTok messages. You can send it straight away or at the end of the live.

6. Head over to our Price Codes page, add the correct price code for each item you claimed, and complete your checkout.

A little reminder: Please enter the TikTok username you used to claim your items at checkout. This is required so we can match your order to your live claims. 💕

Do I need to claim my item during the live?

Yes, lovely! 💗 Please comment MINE + the item code + your size during the live and send us a screenshot of your claimed item. This helps us confirm that the piece belongs to you.

Once you've claimed your goodies, simply complete your order through our website.

Why do I need to send a screenshot?

Your screenshot helps us match your claimed pieces to your order, so nothing gets mixed up!

After taking your screenshot, comment SSD in the live chat so we know you're all sorted. Then send the screenshot to us through TikTok messages, either straight away or at the end of the stream.

Easy peasy! 🥰

I'm new here! What should I do before my first order?

Welcome to our little fashion family! 💕

Before shopping with us for the first time, please make sure:

• You're located in one of our delivery countries: New Zealand, Australia, the United States, or Canada.

• You've sent us a message on TikTok so we can connect with you if needed.

That's it! You're all set to join the fun and find something you love.

💳 PAYING

What payment methods do you accept?

We accept credit cards, debit cards, and Link at checkout.

Afterpay is not yet available for orders delivered to an New Zealand address.

Your payment is processed securely through Shopify. We never see or store your card details, so you can shop with peace of mind.

Once your payment goes through successfully, your order is confirmed. Thank you for shopping with us! 💗

Prefer to pay by card or Paypal? There are no additional payment fees for these options.

📦 POSTAGE & DELIVERY

Where do you ship, and how much does postage cost?

We’re happy to share our fashion finds with lovely customers in New Zealand, Australia, the United States, and Canada! 🌏💕

Here are our postage rates:

New Zealand

• Standard postage: $15 NZD

• Express postage: $18 NZD

• Free Standard postage on orders of $120 NZD or more, after discounts and before postage.

Australia

• Standard postage: $29 NZD for the first kilogram.

United States & Canada

• Standard postage: $35 NZD for the first kilogram.

For international orders outside New Zealand, if your parcel weighs more than 1 kg, we'll message you about the additional postage cost and arrange payment before sending your goodies.

You'll always see the applicable postage cost at checkout before placing your order.

Please note that any import duties, customs charges, or taxes charged by your country are the customer's responsibility.

Do you offer free postage?

Yes, we do! 💗

For deliveries within New Zealand, enjoy free Standard postage when your order reaches $120 NZD or more after discounts and before postage.

The best part? Your free Standard postage is automatically applied at checkout.

If you'd prefer Express postage, you'll only pay the extra $3.

This offer applies to New Zealand deliveries only.

Can I combine orders to save on postage?

Of course, lovely! We know it's easy to find more than one thing you love, so we make it easier to shop a little more and save on postage. 🛍️

If you've already paid for an order and we haven't posted it yet, your next order can be packed together with it without paying postage twice.

Here's how it works:

• Use the same email address and delivery address as your earlier order at checkout.

• Postage on your new order will automatically drop to $0.

• If you choose Express postage on your new order, you'll only pay the $3 difference, and your combined parcel will be sent Express.

• If your earlier order was already booked for Express, your additional order ships with it at no extra postage cost.

For international orders, additional postage may apply if the combined parcel weighs more than 1 kg. We'll message you to arrange any extra payment before shipping.

Please remember that once your earlier order has been posted, any new orders will have the usual postage charges.

Can you hold my items while I shop for more?

Yes, absolutely! 💕

If you'd like to keep shopping before having everything sent together, we offer a little holding option.

When checking out, simply select Yes under Hold my items.

Here's how it works:

• Pay for your order as usual, including the postage charge.

• We'll keep your items safe and won't send them just yet.

• When you place another order to the same delivery address, postage on that new order will be free, and we'll automatically pack your held items together.

• If we don't receive another order within 14 days, we'll pack and post your held items.

• You can hold up to 2 orders at a time. Once you reach that limit, your next order will be shipped together with your held items.

• If you've purchased something outside our website and would like it included, simply message us on TikTok so we can add it to your held items.

We'll send your parcel once your held items are released, either automatically or earlier if you ask us to.

Our usual 2–3 business day dispatch timeframe starts from the time your held items are released for shipping.

When will my order be sent?

We aim to pack and dispatch your order within 1-2 business days after your payment is confirmed.

Once your goodies are on their way, you'll receive an email notification. Then it's time to get excited for your new fashion finds! 💗📦

💗 RETURNS & EXCHANGES

Can I return or exchange an item?

Because our live-stream pieces are one-off finds, we're unable to accept returns or exchanges simply because you've changed your mind.

However, if your item arrives faulty, damaged, or not as described, please don't worry — we're here to help!

Simply email shopwithloveangel@gmail.com with your order number and clear photos of the issue, and we'll work with you to sort things out.

Your rights under New Zealand Consumer Law always apply. For more information, please visit our Terms & Conditions.

There's a problem with my order. Who should I contact?

Oh no! We're sorry if something isn't quite right with your order. 💕

Please email us at shopwithloveangel@gmail.com or send us a message on TikTok at @shopwloveangel.

Remember to include your order number so we can help you as quickly as possible.

We're always happy to hear from you and will do our best to make things right.

Thank you for being part of Shop with Love Angel! 💗

Every order means so much to us, and we're so grateful to have you here. We hope you enjoy discovering new styles, expressing yourself through fashion, and connecting with our lovely community.

With love,
Angel xoxo 💕